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FAQs: Read through our Frequently Asked Questions

 

1403 came up with FAQs to satisfy questions on your minds as regards to making orders, booking appointments, payments, tracking shipments and delivery.

How Do I Order Online

You can order easily using our online platform by signing up to open an account. When you find an item you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive an order summary to your email. The order summary will also be stored to your account.You can also browse through the products, when you find an item you need, you can add to cart, and then create an account during the checkout process.

What Payment Methods Can I Use?

Our online payment is secure so you need not worry about being scammed. 1403 payment channels are Mastercard, PayPal, Verve, VisaCard, you can use this guide to find out how to pay online with a debit card.

Can I Cancel My Order?

If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to send a mail to us or call the official number as soon as possible.

What are the delivery charges?

Delivery charges are dependent on the shipment requirements. If the products on your order are due to special requirements like shipping an item with extra weight, extra fee will be added to the shipment charges. You can see the shipping fees on the checkout process before the payment is made.

Do you have the items in stock?

All the items which are shown on our site are available. Order lead time depends on the items and quantities.

How to contact Customer Service?

If you have questions which this FAQs doesn’t provide suitable response, regarding our online store (ordering, account questions, technical questions), You can always contact us via info@1403luxury.com or call our customer service at +234 809 900 1403

What is the Timeframe for Deliveries? 

1403 luxury  delivery takes 3-5 working days in Nigeria and costs $6.99 and delivery to the rest of the world takes 7 days and costs £20 via FedEx

How do I make a Bespoke order?

Kindly get in touch with 1403 via email or telephone.

Returns / Exchanges

Eventually, If there is a fault with your item you ordered for, 1403 is  delighted to exchange it, contact us for further details.